Sales Conditions
Online sales and direct sales
La Voie Parfumée markets, through its website www.lavoieparfumee.com, perfumery products designed with the high standards of the French perfumery tradition (the “Products”).
The company has SIRET number 89503754700018; its headquarters are located at 19 rue Saint-Etienne, 89450 Vézelay, France.
These General Conditions apply to all orders for Products via the Site with the exception of “special orders” or “custom-made” products.
Sales made through the Site are reserved for consumers (the “Customers”).
Given the prestigious nature of the Products, their sale is carried out through a selective distribution network. Consequently, the Products cannot under any circumstances be the subject of distribution or resale.
I. Availability and usage
The Products presented on the Site are, where applicable, offered for sale within the limits of available stocks and according to the conditions of sale, in particular prices specified on the Site.
La Voie Parfumée reserves the right to modify the Products presented on the Site at any time and without notice, the conditions of sale and in particular pricing relating thereto being those in force at the time of acceptance of the order.
La Voie Parfumée takes the greatest care in the presentation and description of the Products. However, if, despite everything, substantial errors or omissions appear on the Site, La Voie Parfumée cannot under any circumstances be held liable for this fact.
In the event of unavailability of the Product after placing the order, La Voie Parfumée will notify the Customer by email or telephone as soon as possible, offering to either order another Product presented on the Site as a replacement, or to cancel your order. In the latter scenario, the customer will be reimbursed at the latest within 30 days from the date of payment if the bank account has been debited.
La Voie Parfumée incurs no liability in the event of out of stock or unavailability of Products.
II. Order method
By browsing the Site, the Customer has the opportunity to read the different Products offered for sale on the day of consulting the Site. Browsing the different pages of the Site does not bind the Customer in any way regarding an order.
While browsing the Site, the Customer wishing to place an order can do so by simply clicking on the “Add to cart” button, which appears next to each Product viewed. Orders placed require the validation of various steps by the Customer in order to be able to finalize their order and in particular: provide their full contact details as well as the delivery address; check your order and, if necessary, correct any errors or modify it; pay the price corresponding to the Product(s) ordered; validate your order.
The maximum amount of each order placed by a Customer (same name, same address) cannot exceed the sum of €5,000 all taxes included (excluding delivery costs).
III. Online order – Payment
At the end of the order process, the Customer is invited to click on the “Pay” button. Upon validation, the order is sent for processing. It can only be modified or canceled under the conditions expressly provided for in these General Conditions of Sale or under the conditions required by the law in force.
The data recorded by the lavoieparfumee.com website constitutes a proof of all transactions between La Voie Parfumée and its Customers. In the event of a conflict regarding a transaction carried out on the Site, the data recorded by La Voie Parfumée are considered irrefutable proof of the content of the transaction.
The prices of the Products are indicated in euros, all taxes included (taxes in force on French territory) and excluding shipping costs. La Voie Parfumée reserves the right to modify the prices of the Products offered on the Site at any time and without notice. The Products are invoiced on the basis of the prices displayed on the Site at the time of validation of the order, subject to availability of the Products ordered at that time.
Any order placed on the Site must be paid immediately after validation of the order.
All orders are payable in euros. Payments are secure and accepted bank cards or credit cards are specified in the payment window. Cards issued by banks domiciled outside France must be international cards.
The order will only be shipped after verification of the payment method and receipt of the credit card debit authorization. The order is paid in one go. The simple fact of providing a bank card number gives authorization to debit the customer’s account up to the amount of the order.
In the event of unavailability of certain Products ordered (see Availability), only the price and transport costs relating to the Products available will be debited.
IV. Delivery
Once the order has been prepared, it will be sent to the postal address provided by the Customer when placing the order, it being specified that the address cannot be a post office box.
Delivery being ensured by a third party service provider, the Customer is informed that La Voie Parfumée cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the Customer or to the unforeseeable or insurmountable act of a third party. contract or a case of force majeure.
The method and amount of shipping costs are specified during the order process. The Products purchased will be sent by the usual postal services which undertake to deliver the packages within the following average times: 2 to 5 working days from dispatch for France, up to 3 weeks depending on the country. The order will be executed within a maximum period of thirty (30) days from the day following that on which the Customer transmitted their order, subject to full payment of the price. Any delay in delivery must be reported as soon as possible to the following address: contact@lavoieparfumee.com
Each delivery is deemed to have been made as soon as the Product(s) are made available to the Customer by the carrier, as evidenced by the control system used by this carrier. It is the Customer’s responsibility to immediately check the conformity and integrity of the Product(s) shipped upon receipt of the Product(s).
In case of delay, breakage or missing items, the Customer must provide complete and precise reservations on the delivery slip. In any event, the Customer can only exercise his recourse against the carrier to whom he must express his reservations. Any reservation must be confirmed by registered letter to the carrier within three (3) days following receipt. Any reservation of this type must also be notified to the following address: contact@lavoieparfumee.com.
V. Legal guarantee – Withdrawal
Legal guarantee
La Voie Parfumée guarantees that the Products comply with the expected use, and do not present any hidden defects or defects making them dangerous or unfit for their normal use.
In the event of Product(s) non-compliant with the information given during the presentation of the Product(s) on the Site, and in accordance with article L.217-9 of the French Consumer Code, or if these Products present hidden defects referred to in article 1641 of the French Civil Code, they will, at the Customer’s choice, be replaced or refunded. La Voie Parfumée undertakes to reimburse the Customer within a maximum period of thirty (30) days, subject to compliance with the conditions mentioned above.
In accordance with the provisions of article L.217-15 of the Consumer Code, articles L.217-4, L.217-5, L.217-12 and L.217-16 of the Consumer Code are reproduced in full below. Consumer Code as well as article 1641 and the first paragraph of article 1648 of the Civil Code:
“Article L.217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.”
“Article L.217-5 of the Consumer Code:
The property complies with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; – if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
“Article L.217-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.”
“Article L.217-16 of the Consumer Code:
When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days are added to the remaining warranty period.
This period runs from the buyer’s request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.”
“Article 1641 of the Civil Code:
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.”
“Article 1648 first paragraph of the Civil Code:
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the event of receipt by the Customer of non-compliant Product(s) or containing a hidden defect, the provisions of article 5.2 below will apply.
Withdrawal
The Customer has a period of 14 calendar days from the delivery date to exercise his right of withdrawal and request a refund of the Product(s) ordered that do not satisfy him.
In order to exercise his right of withdrawal, the Customer must send his withdrawal request accompanied by the complete Product(s), in perfect condition and in their original packaging accompanied by the invoice and a covering letter to the following address: 19 rue Saint-Etienne, 89450 Vézelay, France.
Any Product damaged, used, bearing marks, having been modified or not returned in its original packaging will in no way be subject to the right of withdrawal.
La Voie Parfumée undertakes to reimburse the Customer for all amounts paid, including delivery costs but with the exception of return costs. Reimbursement is made using the same payment method as the order, within a maximum period of thirty (30) days after the Customer exercises the right of withdrawal, subject to compliance with the conditions mentioned above.
In accordance with article L.221-28 of the Consumer Code, the aforementioned right of withdrawal is not applicable to Products made according to the Customer’s specifications or clearly personalized, namely tailor-made perfume creations or special orders.
VI. Confidentiality and Personal Data
La Voie Parfumée implements all means to ensure the confidentiality and security of data collected from the Customer through the Site, in accordance with its Privacy Policy.
The data collected is necessary for order management and is subject to computer processing.
In addition to order processing, where applicable, Customer data may be used by La Voie Parfumée to:
– inform the Customer of upcoming sales and events, by sending invitations;
– strengthen and personalize communication between La Voie Parfumée and the Customer, in particular by sending information relating to the Products, the La Voie Parfumée brand, and the posting of new content online.
Furthermore, La Voie Parfumée may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the Site, for example by tracking the number of visitors to certain pages.
In accordance with the “Informatique et Libertés” law of January 6, 1978, the Customer has the right to access, modify, rectify, oppose, and delete personal data concerning him or her. He may exercise this right by sending his request by email to: contact@lavoieparfumee.com.
This computer processing was the subject of a declaration to the National Commission for Information Technology and Liberties (CNIL) which issued receipt no. 1413679.
VII. Intellectual property
Ownership
The “La Voie Parfumée” brand, all other brands and logos presented for sale in store and on the site, registered or not, displayed on the Site as well as the domain name lavoieparfumee.com are the exclusive property of La Voie Parfumée.
The Website as a whole, as well as the elements which compose it (in particular texts, soundtracks, software, animations, photographs, videos, illustrations, logos, and more generally any distinctive sign etc.) constitute protected intellectual works by the provisions of the Intellectual Property Code. The Site as well as the elements which compose it are the exclusive property of La Voie Parfumée, the only one authorized to use the intellectual property rights and personality rights relating thereto, in particular trademarks, models, copyright and image rights.
Sanctions
The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than for the personal and private use for non-commercial purposes of the Internet user is strictly prohibited. Violation of these provisions subjects its author to the sanctions provided for by both the Intellectual Property Code and the Civil Code.
Hyperlinks
The creation of any hypertext links referring to any of the web pages or elements making up the Site is prohibited, without the prior written authorization of Claude Matoux, perfumer and legal representative of La Voie Parfumée, which authorization may be revoked at any time. All sites with a hypertext link directing to the Site or any of the elements which compose it are not under the control of Claude Matoux and the latter therefore declines all responsibility (in particular editorial) concerning access and content. to these sites.